Inside SVG: Nathan Wieske, Retention Sales Coach
Sales isn’t everything we do. SVG is committed to helping our clients long-term. Find out why Retention Sales Coach Nathan Wieske, loves what he does.
What were you doing before SVG?
SVG was my first real job right out of college. Before I started here I had been doing different odd jobs like helping one of my professors build a barn on his farm—stuff like that. I read the reviews on Glassdoor and knew I wanted to work here.
What do you do here?
I started as a sales advisor for two years and have been in retention for two years. I just started as a coach a few months ago, which is a new position on our team. When I joined SVG only had 45 agents, so a lot has changed since then. It’s great to know that we have the trust and freedom to figure things out when roles change or new positions are added to the team. It makes it easier to take the kind of risks that make our department better.
Our team helps answer questions any of our clients have after they’ve been issued a policy, and we follow up with them every year to make sure it’s still working for them. We like to be proactive about contacting them first so we can solve issues before they happen.
As a coach I get to have meetings with the team, go over numbers, congratulate big wins, and give any tips or updates. I help figure out how to improve efficiency between retention and the sales teams. I get to use a lot of critical thinking skills and I really like that part.
What do you do when you’re not here?
I love Netflix, of course. I like to go skeet shooting with Andrew [Pickle]. We actually just had try-outs for our Corporate Challenge team. The best part about it is getting outside and figuring out my strategy and approach. I like the solo aspect a lot, too. You get to go at your own pace and any mistakes or improvements made are totally up to you.
Plus, you get to blow things up. And that’s always pretty fun.
What do you think you bring to the retention team?
I’m good at our process. I like finding new opportunities to help our clients, and to help each person on our team improve their strategy and output. I learned a ton from my sales manager when I was an advisor, so I use a lot of what he taught me as a retention coach. I loved working for him and learned so much about myself and how I could improve my career. I use what he taught me and pass those skills on to the rest of the team.